@book {502,
	title = {The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition},
	year = {1994},
	publisher = {Wiley},
	organization = {Wiley},
	isbn = {9780787900274},
	url = {https://books.google.com/books?id=RkW3AAAAIAAJ},
	author = {Bush, R.A.B. and Folger, J.P.}
}
