@book {502, title = {The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition}, year = {1994}, publisher = {Wiley}, organization = {Wiley}, isbn = {9780787900274}, url = {https://books.google.com/books?id=RkW3AAAAIAAJ}, author = {Bush, R.A.B. and Folger, J.P.} }