@book {2681,
	title = {Negotiating Across Cultures ... Communication Obstacles in International Diplomacy},
	year = {1999},
	publisher = {publisher not identified},
	organization = {publisher not identified},
	url = {https://books.google.com/books?id=Ws-8rQEACAAJ},
	author = {UnitedStatesInstituteofPeace}
}
